SUPERGirls SHINE Foundation
Program Project Management & Data Analytics Intern
Sept 2025 - Dec 2025 | Hybrid - Houston, TX
- Orchestrated the execution of 9 live events and 15 programs, managing logistics for 30–150+ attendees per session.
- Spearheaded Scrum-style ceremonies, including sprint planning and daily standups, to align cross-functional deliverables and unblock team pipelines.
- Optimized task tracking in Microsoft Planner, boosting on-time completion by 30% through streamlined dependency management.
- Standardized role-based SOPs across 3 departments to accelerate onboarding and ensure program repeatability.
- Engineered 30 compliant registration/feedback forms and delivered impact reports within 48 hours to secure a $10,500 donation.
Goldman Sachs Bank USA
Fraud Prevention Analyst
Dec 2020 - Jul 2024 | Hybrid - Richardson, TX
- Mitigated fraud losses by 25% through rigorous behavioral analysis of high-risk transactions in a regulated environment.
- Collaborated with cybersecurity and risk teams to refine detection workflows, cutting false positives by 25%.
- Leveraged transaction trend data to drive a 35% increase in fraud mitigation initiative adoption.
- Synthesized complex risk indicators into actionable policy recommendations for executive leadership presentations.
- Resolved 150+ high-priority cases daily while maintaining an 85%+ Customer Satisfaction (CSAT) score.
- Constructed operational dashboards to visualize throughput and trends, significantly enhancing visibility into team performance.
Kaiser Permanente
Patient Access Representative
Jun 2020 - Nov 2020 | Remote - Dallas, TX
- Managed 80-100 weekly patient service interactions through phone and online platforms.
- Verified insurance eligbility, resolved coverage discrepancies, and booked appointments with precision.
- Ensured HIPAA-complaint data documentation in every patient case.
- Helped redesign training materials to improve clarity and onboarding success.
- Reduced repeat calls by simplifying patient guidance and improving first-contact resolution.
Amazon
Quality Assurance Associate
May 2020 - Dec 2020 | Grand Prairie, TX
- Conducted 200+ product inspections per shift; flagged quality trends and prevented inventory defects.
- Authored updated SOPs and operational playbooks to strengthen team QA alignment.
- Offered real-time process improvements that increased efficiency and reduced errors.
- Communicated quality risks and escalated system bottlenecks to shift leads effectively.
Technical & Professional Experience
- CRM Platforms: SalesForce, AgentUI, Geneysis, LivePerson
- Workflow Tools: Pega, FDWC, Knowledge Base resources, Appian
- Access & Infrastructure: VMWare Horizon (VDI), ADP, Okta, Verint
- Collaboration Tools: Google Workspace, Microsoft Office, Zoom
Customer Engagement & Communication:
- Customer Retention Strategy | Inbound & Live Chat Support | Objection Handling
- Personalized Customer Experience | Relationship Management | Professional Email Etiquette | Value Communication
Fraud & Process Management
- Fraud Analysis | High-Risk Transaction Review | Case Documentation
- Workflow Optimization | HIPAA & PCI Compliance | Data Validation
Project Execution & Process Execution
- Task Prioritization | Deadline Management | Operational Efficiency
- SOP Development | Cross-Functional Coordination | Fast-Paced Adaptability